Glowforge Plus wont recognize "Thick walnut Hardwood"


My new machine recognizes the other materials in the starter pack, but it will not recognize “thick walnut hardwood”.

There is not even an option when I type this in.

Thank you for your suggestions.

I don’t think there is a thick version of any of the hardwood options. I think the thick and medium are only the plywood, acrylic, and draftboard. I could be wrong, but I have never seen a thick hardwood option in the store.

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this small piece of walnut was in my starter pack, and the machine won’t recognize it

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This is a new one for me. When the machine doesn’t recognize a material, simply click on the “unknown” tab and type in and choose thick walnut hardwood.

I didn’t know they had thick hardwoods either – is it actually 1/4" thick? You’re right, there isn’t an option for it in the interface.


Yes. It’s approximately.24” thick

Cool! You got something new! :slight_smile:


So new it is not for sale or has a Proofgrade set of rules :exploding_head: You Are really Special!! :thinking:

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Support may be able to clarify, but there have been instances where unusual materials have been delivered, or settings shown up in the UI for generally non-existent materials. There’s obviously ongoing testing/improvements we are typically not exposed to, but occasionally an owner might accidentally be assigned or sent something.

Hold onto it - it might be worth something in a few hundred years! :slight_smile:


You might want to post a photo of the end edges of the wood too, to see if it is actually hardwood or maybe mislabeled plywood. (I hope it is hardwood, 1/4" would be great to have.) :slightly_smiling_face:


You can get Walnut from traditional wood suppliers but it gets really expensive the thicker and wider you go. It’s a domestic product, but a premium material.

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I’m sorry you’ve run into trouble while using the app. I see you’ve already emailed us about this, and we’ve sent you a response there, so I’m going to close this thread.