Glowforge Premium Question

Hi, I wanted to try a print from the catalog. It’s charging $19.99 for unlimited prints, but I have Glowforge Premium $15.99/month. In the past, when I’m signed in, these items would have shown a cost of $0. What am I doing wrong? I know I’m missing something! Thanks!

Not everything in the catalog is free with a premium account, only the things in the “Free with Premium” section. (There are currently six other catalog sections…) Could that be it?


DUH, that’s it. Didn’t realize I wasn’t in the free section. THANK YOU~

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.