my Glowforge pro just arrived today in Germany. I’m so happy. Two packages arrived, one containing the Glowforge pro and the other one containing the crumb tray and the hose. But there is no proof grade material in the packages? Is the proof grade material and the glasses shipping in another package? Is it already shipping? The mail from the first of March is saying I am getting another e-mail with the shipment details for the proofgrade materials. I never got this e-mail. So I need the material to test the glowforge. Is it already shipping?
Thanks for a soon support. (I have already a ticket: #73575, but did not received any answer so far.)
The proofgrade originates from a different location than the glowforge and ships separately. Sometimes the proofgrade arrives after the glowforge. Glowforge support should send a tracking email when it ships.
You received a Pro model correct? I think only the Pro comes with glasses. As I recall, the glasses are hidden inside the foam packaging.