Glowforge Pro homing issue, I hear a thud sound

[brocklouth57]

Hi. I’m seeing something troubling with the glowforge. when it goes through it’s set up procedure, it returns to home position with a thud. Which makes the laser tube assembly go askew when you look straight down at it. This never happened before. I’v been running the machine for about 3 weeks now. HELP

[Jules]

Something for you to check…

Red Cable hanging up on Heat Sink Fins - fixed

Hmmmm. That can be caused by a cable with too much slack in it under the gantry getting hung up on the fins of the heat sink. To check for it, you need to turn the machine off, drop the front door, grab a flashlight and get down so that you can see underneath the gantry on the left side. There is a red cable that runs the length of the gantry, you can see it through the tube if it’s clean…locate that cable, keep your eyes on and slowly push the gantry back to the rear. If you see the cable c…

[brocklouth57]

Hi Jules, thanks for the reply. I found the red cable and did notice it looped so it was getting caught on the heat sink, I gently took the slack out of the cable by pulling it to the right of the tube, this took he slack out and restarted the laser, it went to home position without a thud this time. Thanks again, and if you’re ever in Oakville, Ontario, Canada, beer is on me.

[Jules]

Fantastic! (Glad that was it…it only happens on the Pro models, so you mentioning which one you had up front helped to point to the solution!)

[MarcM]

I’m so sorry to hear that you hit this snag.

It looks like the amazing advice from @Jules resolved the trouble you were running into. I’m glad to hear that your Glowforge is now back up and printing properly. Please don’t hesitate to reach out to us directly at support@glowforge.com if you run into any trouble.

I’ll also follow up via email, and close this topic.