Glowforge pro, just received in mail, broken handle?

I just received my GF Pro in the mail today and am super excited. Once I opened up the box I discovered the handle to the glass lid is completely disconnected and literally hanging by wires. How do I go about fixing this?

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Oof! That’s disappointing.

You should contact support. I am sure they will want to get you a working, intact machine.

Support team at 1-855-338-2122 8am-5pm, M-F Pacific Time Zone


If your machine was old we’d give advice for attempting a repair, but brand new you should have a good machine to start with. Let them do a warranty replacement.


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