Glowforge Pro not cutting thru on right side

[jrouss769]

Glowforge Pro not cutting thru proof grade material on right side of tray. Print today 11/7/20 @ 3:35 pm central standard time.

[eflyguy]

Here is a similar thread, with the info support will ask for to help troubleshoot.

Newly arrived Basic ONLY prints left side

I have used the boards sent to me, and have printed a couple of designs. My problem is: the laser only cuts on the left side of the crumb board. It will scorch/etch, but never cut all the way through on the right side. I have done double passes as well. I have downloaded Pins and made sure the board wasnt warped. Is this an anomaly? Has anyone dealt with this? Is there a plastic film on the lense I didn’t peel off? Help!

[jrouss769]

Thanks, I’ve taken pictures of all my lenses in preparation for support, whenever they reply. I will try to cut the gift of good measure cause I know they’ll ask for it.

[eflyguy]

If you post all of that in advance, then you won’t have to wait another day for their response. They can review it right away.

[jrouss769]

Thanks, will do

[jrouss769]

[jrouss769]

Proof grade medium draft board
6:09pm central standard time
Gift of good measure did not cut thru

[gabriel_lacombe]

Was your problem ever resolved? I’ve been having the same issue, my lens are clean, no marks, machine is clean, etc…

[jrouss769]

Start a thread and support will contact you. Mine is an issue with the unit