I am very comfortable with connecting devices - have successfully connected multiple security devices, etc using this methodology.
I have internet 2.4 at 79 up / 33 down. I have completed the setup 5 times, each time going through to the final screen stating all is good. (doing reset by pressing button until flashing teal, etc). I have tried with an Alienware laptop, Asus laptop, iPad and iPhone. I have tried using hotspot from iPhone.
I have done this multiple times - turning off all equipment, even unplugging - between tries.
My room is airconditioned.
My wifi is set up with WPA and I can clearly see all other devices on the network.
My Glowforge is named. My signal is strong. Messages say all is well - but I never get to have the online signal.
@hakamalazzawi, I would suggest you start a new thread in the Problems and Support section to open a separate Ticket for it.
Since this is the fourth recent report of the same thing, they need to know how wide spread the issue is, and they will likely need to check the metrics for your individual machine anyway.
Welcome to the forum @hautedoggies. That has to be frustrating to not have the web app recognize your Glowforge and saying it is offline. What browser are you using? I guess Safari on the Apple devices is a no go.
I’ve only had that happen one or two times that it kept saying offline even though the Glowforge was running and connected. I logged out of the browser, shut it down, and restarted the app and it connected. There might be some server side issue we aren’t aware of at the moment. As @Jules says, several people are reporting this issue. So it is a problem of the browser connecting to the Glowforge server. You obviously can connect to the forum server ok. How about to the catalog or to the shop? Or are you out of the US?
I’m going to try that in the morning - I have a repeater and have tested the connection with and without the repeater to validate it is over 80 (supposed to only required 2) and did try with a hotspot directly on top of Glowforge.