Glowforge pro stuck on focusing

I need help, my glowforge is stuck on focusing and the start button is lit up orange. I really need back up and running.

Sometimes the orange button is indicative of a problem communicating with the printhead. Unclick the white cable, inspect the pins for any damage and reseat.

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I tried that this morning but it is not fixing the problem.
The unit is stuck on focusing ever since unplugging the white cable …

Thank you for the suggestion. Any more ideas?

Hello! I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.