Where is my mirror?
I have a broken mirror which I sent into support via email on Tuesday April 24th, they gave me a $45 credit Thursday April 26th Credit for replacement which I ordered right away that morning of the 26th. I still have not received a email saying its been shipped. I have already lost $210 in several jobs because of this. I have reached out to several Glowforge team members via email and they both said they would look into the item being shipped and still nothing. I have barley had this machine now for over a month and come to find out it is cheaper than I purchased it for? do we get the credit on that?