First, please forgive me for getting behind in replies; with the livestream, I’m afraid I’ve probably missed a good many questions.
For now, this link will work: Topics tagged beta
I’ll see about making a new category, but I’m also cognizant of keeping the top level hierarchy clean. Tags are a nice compromise.
I am so very sorry. We are writing a seven-digit check for the “freebies” you describe - that’s the actual cost to us to provide them which we’re adding to our financial plan, not the retail value - and it was a tough decision about how best to allocate that money so that it helped people the most while having the smallest impact on our ability to ship a quality product as soon as possible. I know the decision we made isn’t the perfect one, and may not have been what you were hoping for. Ultimately, I can only thank you for your trust and support, and come in to work every day working to not let you, and everyone else, down again.
If another product would be a better fit for your needs, we’ll get you a speedy refund so you can take advantage.
The engraving possible with a CO2 laser modifies the surface chemistry but doesn’t remove material, so there’s no gap to be filled. (you can find many examples of the effect if you Google ‘co2 metal engraving’ for images). If you need material removal, you’ll need either a higher power laser or a fiber laser.
Glowforge employees have “Staff” next to their username.
Please let us know if you need a refund and we will take care of you as quickly as possible. I’m so sorry we let you down.
I’m so very sorry, @koos42. We did everything we could to accelerate production to hit our date, until we determined we couldn’t do so further without sacrificing quality. Once that became clear, we rescheduled from scratch. We could have bumped the calendar a month or week at a time as we hit small challenges, but we would rather be forthright once and not miss our obligations again.
I apologize.