I only have access to one GF. (If you want to give me a second one, I’d be happy to check.) Try the same manually-move-the-head test and see what your door gap is like. Is it straight? Off by 2mm (like mine)? Or something else?
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Thanks for the exploration @dr.krawetz. Unfortunately, I believe we should replace your Glowforge as this issue is likely to arise again. I’ll email you about that shortly.