Glowforge start up making a stutter

Is it possible the Glowforge servers are down?

Working fine here.

You can always check on their cloud status page:

Its been running all day with no issues and I turned it off for a couple of hours. Now it stutters when we start it up.

Oh no! I’m sorry you’re experiencing trouble. Can you elaborate on the difficulties you were running into?

Every time we turned on the Glowforge it would start up and when it started to center itself in moved the head and shuttered the gantry. This happened several times.

Thank you for providing that additional information. I’ve reviewed your machine logs and can see the error from Wednesday afternoon. It looks like it hasn’t occurred since.

Should it resurface, you can do the following to resolve the issue:

  1. Turn off your Glowforge (this is important to avoid damage to your unit)
  2. Open the lid and, using both hands, gently move the laser arm to the center of the bed
  3. Gently move the head under the lid camera
  4. Turn your Glowforge back on

Let us know if you have any additional questions or concerns!

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email