Glowforge stopped while cutting cardboard

I was cutting a piece of cardboard yesterday and the machine stopped cutting. There is no light inside the tube when running a job now.

Have you tried the gift of good measure and made sure that the settings haven’t been reset to 0 power?

Gift of good measure will not cut or engrave, also power settings are good.

Welcome to the community! So it will not cut the gift at all? Or is it just lightly marking it?

It will not cut at all, laser tube is not firing.

Hi @easte42 - I see you’ve also been in contact with us via email and we’ve already done some troubleshooting there since this thread was open.

Since that’s the case I’m going to go ahead and close this topic but please let us know if there’s anything else we can do.