After send several emails to Glowforge during a week and without receive any reply from them regarding my issue with customs, I want to ask if someone had some similar problem.
Glowforge sent my machine but it has been stopped by customs because apparently they declare the commodities as documentation, and of course these are not documents, it is a printer! so obviously they stopped it.
Now, I am trying to get some information from support team that Fedex needs to send my machine, without this information they will send it back to them and the process will start again.
Has anyone had a similar problem with Glowforge?
Many thanks in advance!