Glowforge stuck on downloaded design

Hello and thank you in advance for help.
I downloaded a design, I have premium. I used it once my computer got shut down. Tried to reload it and now it’s stuck on “Rendering your design”.
I have read through the topic, changed browsers, cleared history completely twice. in both browsers. Restarted the computer I and my Glowforge multiple times.
I appreciate your assistance, Thank you.

Do you get the same issue if you try to open this design on a different device like a phone or tablet?

Same thing happens when I attemptrd to open on my phone.

Something is definitely happening with that file then, I think your best bet would be to call or email support and ask them to reset it on their end.


Thank you