Glowforge stuck on preparing only when I import an SVG

Anyone else encountering this issue? Its fine if I use a design from the clipart section, but if I import into the browser, I just get stuck on preparing, cancel after cancel.
Thanks

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No, I have not encountered this problem. What happens if you drag the file and drop it onto the interface rather than clicking the upload button? Have you tried using a different browser?

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Welcome to the community. What program are you using to create your .svgs? It’s likely something in the export settings is incomplete so the :glowforge: doesn’t know how to translate it.

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I just had this problem yesterday! When it shows the little preparing box it also has a link to “learn more” and it will give troubleshooting suggestions. My issue was my Internet browser wasn’t updated and once I got it to the latest version that helped.

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