Our Glowforge is having an issue where it’s stuck on “Scanning” after a successful cut. The cut itself looks good, and after the job is run the printer head returns back to the top left corner. At that point, it does not seem to get any further than “Scanning” (i.e., no new post-cut image appears in the UI). If we open the lid to take out the cut material, the machine does seem to detect that the lid is open; however, it will go back to Scanning after closing the lid. If we turn off the Glowforge and wait a few seconds to turn on, it will successfully run the startup routine and be ready for a new cut, after which it will be stuck on Scanning again.
Browsing through some similar topics in the forum, we tried a few things:
- Rebooted our modem.
- Reset the connection to the Glowforge (app.glowforge.com/setup).
- Waited a day in case it was some server-side issue.
- Cleaned the exhaust pipe.
- Remove & Cleaned the printer head, fan, and lenses.
Could this be the black cable issue? We’ve had a replacement in the past (6 months ago).