I was in the middle of scanning an item yesterday when the online Glowforge app went down. I refreshed and saw the screen saying there were issues and I stepped away until the app was back online. It came back up but ever since then my Glowforge gets stuck on scannning unless I power it on and off. Now every time I cut I have to restart my machine in order for it to cycle through to the point were it will cut.
I have refreshed, logged out, turned it off, reset my wifi. This started after the outage and still hasn’t been resolved. I wrote into support but of course it will be weeks before I hear back and this is my busiest time of the year.