I’m not sure how to trouble shoot that one, it hasn’t occurred on my machine. I have heard about it though. I keep telling myself that I need to have one of all the “spare parts” on hand for those types of problems. I have been fortunate and have not had anything major happen to me.
Hi @alizabeth33, I see you’ve also emailed us about this issue and we’re working on it there, so I’m going to close this topic.