The file gets uploaded properly but then I can’t do anything after that. I can’t click on the images or even select material. Everything seems frozen. I’ve shut down, restarted everything and still the same issue. I’ve deleted the file and re-uploaded and yet nothing.
I am able to click on the hand tool and drag around the screen, but the arrow tool does nothing.
Can you load a different file like the Gift of Good Measure?
Yes, I can upload any file. Yet the same issue.
Can you try a different browser and/or clear your cache?
Tried Brave Browser, updated Google Chrome, and cleared cache. Problem still persists.
BTW, thank you for helping.
So far I have been no help at all. Can you try accessing the interface from a mobile device like an ipad or iphone?
Interface on android worked with the chrome app. Downloaded Mozzila and it worked on there with some minor issues. Still nothing on the Chrome or Brave Browser. GF Tech will reach out to me. Thanks.
I think using incognito mode is the same as a safe mode for Chrome. Using this mode will disable any browser plugins, etc. that have been installed. You might give that mode a try to see if it helps. If so, it is likely a browser plug-in interfering.
After you upload the file, the majority of what happens is client-side, so on your computer - not the GF server.
One other thing, there are a couple of dependencies in the app, or were. One is an interface that kind of tracks how a user navigates and uses the app space. This reaches out to an external server, so you may have a plug-in blocking that. Or, if you have some kind of network filtering on your network, like a pi-hole, it could ostensibly cause trouble.
Hi @a_bhaiyat. I wanted to follow up with I am currently reviewing this with our Senior Technical team to address, including all the information from our chat earlier. I saw you were getting some great advice from fellow Glowforge owners to troubleshoot this as well. I’ll leave this thread open for now, and will follow up through email separately to get this sorted out. Thank you.
Hi @a_bhaiyat. I sent off a follow up response to your email ticket to continue any troubleshooting for this. To avoid any miscommunication or confusion, I’ll go ahead and close this thread so we can continue working through email for any resolution. Thank you!