Glowforge will not Center

I apologize for my delay in response @woodlyncreations thank you for checking that and providing the update.

I’ve got a couple of other areas I’d like to check on.

First, there’s a cable connection I’d like to double check. You’ll find the circuit board pictured below at the back of your printer, you’ll need to pull the laser arm forward (with the printer turned off) to locate it. I’ve pointed an arrow at the cable in question. Could you check on this connection and snap a photo for me?

image

I extracted the logs from your Glowforge to dig a bit deeper as well, and one thing I did notice is it appears your Glowforge may be struggling to maintain a connection. While this might not fully explain the video you’d shared above, it could lead to behaviors where the printer seems to be taking a long time to center or home.

It sounds like you’ve done the basics of restarting networking equipment already, so I’d like to share a couple of other items that might help increase connection strength and stability.

To improve the signal path between your Glowforge and your Wi-Fi access point:

Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:

  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

Please let me know if you have any questions, I’ll follow up with next steps once we’ve checked on that cable connection.

Yes that did it. That was sightly out and putting it back it starts up perfectly. Thank you

Excellent news! Glad to hear you’re back up and running.

I’ll go ahead and close this topic. Please feel free to make another or email us at support@glowforge.com if you need any help in the future.