Glowforge will not turn on

Last used it about a week ago and I just got a huge work order today. When I tried to get he unit to come on nothing happened. I checked everything! All it does is make a clicking sound when I switch it on, but the unit doesn’t turn on. This sucks so bad, I’ve been out of work for months now due the quarantine. We really needed this money and now I’m seriously freaking out. Any ideas on what i should do are very welcomed. Thank you.

If you’ve verified the outlet is powered and the cable is good, then it’s most likely the power supply is dead and the machine will have to shipped back for repairs.

You wouldn’t happen to have left it plugged in during an electrical storm? We’ve had some good ones here lately, my machine is always unplugged when not in use.

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Omg, it came back on. I have no idea what was wrong, but its back on now. I was about die!

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I’m sorry to hear that your unit wasn’t powering on. Thank you for the update that it’s back up and running! I see you also emailed us about this, so I’m going to follow up with you there and close this thread.