Glowforge wont open any files

The files I am trying to open are SVG, but I get an error, saying this type of file is not supported, and that it has to be SVG , PNG, …… What can I do to fix this? It wont open SVG files that I have purchased or created.

Is the file something you’d feel comfortable sharing, so someone can check it out for you?


What browser are you using?

internet explorer, that’s what I have always used

I don’t know that it has anything to do with it, but I’ve not had much luck using IE with the GF. I use Chrome, and this file imported without issue to the GFUI.


ok. thanks. I will try that now

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I just looked at the file…and it is an SVG. I think I agree with @robermar36 that’s it’s a browser issue.


That worked!!! On both my downloads and created files! Thank you so much!


I’m glad that was an easy fix. Welcome to the forum, btw, and happy making!


Thanks for the advice @robermar36,

The Glowforge App is compatible with any up-to-date version of Google Chrome, Firefox, Apple Safari, or Microsoft Edge.

I’m going to close this thread- should you run into any trouble, just post a new thread or email us at

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