Having trouble connecting to my wifi

Hi Everyone,
I just thought I would ask here while I am waiting on the support team to respond to my email.
I just got my Glowforge today (yay new owner) and I went through all of the setup. I get to the section where I have to connect to my wifi and it just gives me the following error. I am able to connect to the Glowforge temp wifi that it broadcasts, but I cannot get it to connect to my wifi router.I thought maybe my wifi was not 2.4ghz, so I went to the store and bought a new router that is dual band. This one broadcasts both 5 and 2.4ghz.
After getting the new router setup, I went through the setup steps again and I am still getting the error with it not connecting to my wifi.
Does anyone have any thoughts?

I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.