I am having the same issue. I can select the material, but cannot select my settings for cut or engrave. Also using Safari.
I tried turning off the add blocker and still nothing
I donāt use a Mac so there is nothing more I can suggest.
It sounds like @dklgood does though, but it doesnāt sound like he is having any issues.
My thoughts are that either something has changed in the GFUI or Safari or the personal computer. Glowforge would have to address a change in the GFUI or Safari, but they cannot fix setting on your side. So we need to narrow down the problem.
If not all Safari users are having the problem, it suggests that the issue would be on a troublesome browser/machine. Make sure all your software is up to date, or at least the same version as someone that is working?
Hi there,
Im also having the same issue. It started after I did the latest iOS update. Trying not to scream and pull my hair out but sheesh as apple is of zero help right now. Been chatting with them for the past 2 hours and still no resolve. Did anyone get any resolve to this issue?
Iām also having the exact same problems. Started when I did the latest MacOs update.
It sounds like the latest MacOS update is causing this issue. It sounds like others are getting around it by using a different browser (Chrome vs. Safari).
No I had to send a support request. I found that if I zoom way out the options appear but you canāt click on them. I tried clearing cookies, incognito mode and restarting. Hopefully itās something that can be fixed. Iām going to try from Chrome later today . I didnāt have it downloaded so didnāt try last night.
It bites when your OS does something that breaks website functionality - but at least there is the option to use Chrome on both major OSs!
Please let us know if Chrome fixes it!
There has been a rash of sortsā¦of complaints similar to this one. My iMac OS wonāt update any further now because itās too old, but I do know that there was a recent update for Safari and itās sounding mighty suspicious.
Ifā¦.and thatās a big if I remember when I get home I can try and verify some of this. I have an 09 iMac Iāve always used chrome on but can check with safariā¦.last update was 5 years ago? And I have an m1 Mac mini that hasnāt been on in a few weeks so I can test, update, test.
But that wonāt be forā¦.6+ hours.
My iMac is 2014 and I canāt update past big sur, but I did recently update my Safari. I stopped using Safari for Glowforge stuff anyway a long time agoā¦and have just used Chrome exclusively for the GF. I think GF fixed any issues with Safari since then and itās been working for people recentlyā¦until now, when apparently itās causing problems again. Iāll be curious to hear what you discover.
Here is the response from Glowforge support:
Thank you for providing those details. Our team is seeing this too and weāre working to investigate the issue further. From what weāve found so far, this appears to be limited to the latest version of Safari. If possible, while our team looks into this, using a different browser such as Chrome should lead to being able to use the app as expected.
Well, i suppose I dont need to feel bad if i donāt remember to test tonightā¦
Thanks for sharing what you found and the response you received.
This should be helpful to others having the same problem. At least we know is aware of the issue now, and they suggest trying a different browser for now.
Anything ever get resolved? Iām also using Safari. Always have with no issues. Until this ā¦ā¦
Oops, I see GF is aware and now looking into it.
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