Head "bumping" side when homing

I emailed support a couple of days ago but still haven’t received a response and my laser continues to be out of commission.

I’ve got a Pro that “bumps” the side when turning the machine on and doing initial homing. Eventually throws the “bumped” error message.

Here’s a video of the issue: bump_video · CleanShot Cloud

Any recommendations of what to try? Iv’e done the usual “clean all the lenses”.

Does cleaning all the lens include the lid camera lens? It’s acting like it doesn’t know where the head is at. Also might want to cover the lid to see if overhead lighting has cause some sort of reflection that is confusing the camera.

You could try turning off the GF. Sliding the head just a little closer to the center to see if the camera picks it up after powering it back on.

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