Thanks for letting us know about this, and I’m so sorry for the trouble.
I’ve extracted the logs from your Glowforge to investigate this issues you’ve reported, and I noticed that the head grinding occurred twice on 7/26, but has not happened since. Is this correct?
There are some troubleshooting steps I’d like you to try regarding alignment. First, though, could you please let me know if you’re still seeing the Gift of Good Measure load in as all black? This is something we’re seeing too, and we’re looking into it now. In the meantime, could you please refresh the page in your browser and let me know if the Gift of Good Measure appears correctly after doing so? Thank you.
Once you can successfully prepare the Gift of Good Measure to print, could you please do the following?
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Turn off your Glowforge.
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Check for small pieces of debris or dust.
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Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.
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Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.
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Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.
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Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
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Turn your Glowforge back on.
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We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place the Proofgrade Draftboard in the center of the bed and print the Gift of Good Measure using the default settings.
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When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
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Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
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Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
- Send us the screenshot along with the date and time of the print, and we’ll investigate.
Thank you in advance.