So I turned in my Glowforge to run a quick cut first thing in the morning and it began to engrave as usual then stopped. The laser head kept moving right and left appropriately but nothing was being engraved. I canceled the cut and the light turned yellow. I contacted support and ran through the preliminary steps. Checked the teal mirror was seated correctly in the head, turned the Glowforge on with the head directly under the camera. Ran a proofgrade cut of gift of good measure, No luck.
I have been checking and trialing and everything seems to check out fine but still no luck. The only thing wrong was when I took the laser head off the magnets to check the ribbon cable (which was fine) the lens fell out! It must have done sure during a cut. I inserted it back into the head the correct way with the arrows in the right direction and heard it click in. Hoping this would do the trick I ran another cut and no luck. Same thing. The head appropriately moves over where is should be cutting engraving and back and forth no problem. But no laser is firing to engrave or cut. Now the button turns orange/amber after canceling. All other connections seem fine. I do notice the laser tube itself does not “fire” up during a cut on the far left and right ends. Is this likely a tube issue or related to the lense falling out even though it is currently seated corrretlyninsode the head? Waiting to hear back from support. Has this happened to anyone? Also randomly after canceling a cut when the head returns home the light turns on underneath. I’ll attach a picture!
at least you are under warranty, I am not