Head not moving after Glowforge setup

I received my Glowforge today and set everything up. When I turned it on, the laser tube bubbled, the button turned teal, but the head did not move. I have double-checked that the front door is closed and the ribbon is snapped in correctly. I also checked the ribbon connection in the back right of the machine and still nothing. I have searched the forums for a solution, but I am not seeing one. Any thoughts from the community?

As you can imagine, I am a bit frustrated after waiting so long for it to arrive, and just thinking of needing to repackage, ship, and wait for another month for a replacement is depressing. :frowning:

Have you gone through the WiFi setup process? My first machine didn’t do any homing and centering until I had the WiFi all setup. The teal button indicates you need to connect to WiFi.



As stated, machine won’t do anything until it is connected to the cloud, which requires you to first run through the setup.


You all are winners. I didn’t move onto the next step because the last instructions in setup said the head would move. Yay! It appears that I am up and running :slight_smile:


I’m so sorry to hear that you hit a snag setting us your new Glowforge.

That’s great to hear you got connected! Since this has been resolved, I’m going to close this post.

I also saw you emailed us and I’ve already followed up there. Please let me know by email if there is anything else you need to get to printing.