Help getting the primary email address changed


I’m trying to get the primary email address changed for my Glowforge updated. I’ve tried contacting support but in the last two weeks have only gotten one response with no answers to my follow up emails. I haven’t found a way to update the primary email address myself (and the one associated with the account is going away). Anyone have a trick to getting the email address changed?

Any help or tips are appreciated! Thanks!

Support will need to make that change. Posting here will alert them of the missed communications.

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I’m so sorry for the wait. I see your email request and I’m following with next steps there now. Thank you for your patience.

Since we are working on this in your support email, I’m going to close this thread.