I’ve had my GlowForge less than 2 months. I was able to make a beautiful favors from the proof grade wood for my sisters baby shower and a couple of other things with the proof-grade materials. Though I tried making a business card with the proof-grade acrylic and is didn’t engrave or cut out the business card. I thought maybe I had done something wrong and tried a different item and it did nothing. I went back to do the favor with the same material and nothing. My Glowforge is not longer working. Any recommendations? Has this happened to anyone?
I’ve cleaned the lens and the Glowforge is not slanted since it on a perfect level desk.
If you don’t have a warning or yellow error light then the first step in troubleshooting is to print the stock Gift of Good Measure on Proofgrade material. Draft board is fine.
If you produce the Gift of Good Measure on proofgrade material successfully, then the issue is your file or settings. Perhaps you could share a screenshot of what you are trying to do and the end results so we could be more helpful.
Check what settings are being used. Some people have accidentally changed from PG to manual settings but without inputting actual settings, which can default the power to 1, and then nothing happens when you print.
I checking the settings and they are fine. I tried doing the gift of good measure and it does the engraving but it does not do the cuts. I’m frustrated. I don’t know what else to try.
I don’t have any warning and I tried printing the gift of good measure and it did the engraving but not the cut out. I don’t know what else it could be. I’m so disappointed. If I would have know it was only going to work for 1 project I would not have made the investment.
You can be pretty certain that’s not the case considering what thousands of other 'forgers have posted here.
It’s going to be something to get straightened out with Support and then you’ll be on your way and this will be just a speed bump in the rearview mirror.
Don’t worry, they’ll get you fixed. It sucks that you couldn’t have it all work right away but there’s a whole community and the GF company too that will help you out.
I don’t know what material you are using, but 500 speed is pretty fast. Draftboard, plywood and acrylics are usually less than 200 speed. What material are you using?
There are multiple components of the Gift of Good Measure. Engraving, Scores and Cuts. The inside of the circles and outside perimeter should be set to Cut. Full/500 sounds like an engrave setting not a cut. For PG Medium Draftboard it should be automatic but make sure Cuts are set to Cut. On my Pro that shows as being 183/Full. Would be an even lower speed for a Basic