HELP, my pro is stuck on Cancelling since i turned it on today, yesterday it was working just fine

I have only had my machine for a few weeks. It is not working all day today, the head isnt moving upon start up. It is stuck on cancelling. I have 5 days off my regular j

It was likely in the middle of something and got stuck. Turn off everything - your machine, your router, and your modem. Wait ~5 minutes then turn on your modem. Once it’s completely done powering up, turn on your router. Once that’s completely done powering up, turn on your :glowforge:. Once that’s completely done powering up open app.glowforge.com in either a new browser (Chrome or Firefox) or after clearing the cache in your current browser.

Fingers crossed that’ll knock it back on track :slight_smile:

I’m sorry that you ran into trouble with your Glowforge. I see that you’ve emailed us about this, and I’ve sent you a response with next steps there, so I’m going to close this thread.