HELP need to return - no one responding

Hi, I’ve been trying to return a printer for about a week now. It is unopened. Michael B. responded to me a week ago, and has not responded to my request to start the return process. I also need an invoice. Of course, I know I will pay the shipping fee, so I really just need someone to start the return process for me and send me a detailed invoice.

Hi @jen.castillo. I’m so sorry for the delay! I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.