Hi I just buy it

Community Support
1

Hi I just buy it and its Stuck with focusing the head of your glow Forge

2

FYI each thread you open in Problems and Support starts a new support ticket, and opening multiple tickets is just going to slow things down. Just stick with one in the future for best results!

1 Like
3

I didn’t understand

4

You have made 3 new topics now. Someone tried to help you already in this one: Stuck on focusing the head – try the suggestions. If they don’t work, post in the SAME topic, and we can try to help you further.

2 Likes
5

I’m so sorry to hear about the trouble with your Glowforge. I see you have also emailed us about this as well. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.