Thank you for your email. But isn’t it odd that you took the time to write the email to tell me that I shouldn’t expect an answer, but didn’t take the opportunity to answer my question. Really?
Whether it speeds the delivery or not, why wouldn’t Glowforge tell me what the issue is.
I guess I think as a customer of Glowforge, I should expect a response. Just out of respect. As a customer to whom Glowforge has not yet been able to deliver this machine, I think it would go a long way if Glowforge would take the initiative to contact those still waiting with an honest explanation. Instead, I have received many emails telling me how great the machine is and what wonderful things people are doing with theirs. And a quick apology for those who haven’t gotten their machines yet.
In fact, it’s the openness and honesty that really matters. As well as just treating your customers with some respect.
I actually don’t feel certain that “they’ll get it to me ASAP” because my experience with Glowforge has taught me that every Glowforge update I get moves my delivery date several months and that it is very difficult to communicate with anyone at Glowforge.
This response just seems to say “trust us”. I just would like to give me a reason to trust that I will get my machine ASAP. So why not tell me?