How can I cancel my order?

I need to cancel my order and get a full refund. How do I do that? I have tried to go the the link https://glowforge.com/cancel-pre-order/, but it doesn’t seem to be working.

Thanks.

Send an email to support@glowforge.com with Cancel Order in the subject line. Or wait here until they see your post…it opened a ticket for you.

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@tiffany.kinder I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

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