How can I get a live human to talk to me?

I been dealing back and forth with email support for weeks now I have done everything i need to talk to someone like now not tomorrow… How can I get a real live human to speak to me?

Glowforge does not offer phone support, although they have been known to call customers with very specific issues on occasion.

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Yeah but at this point 50 emails back n forth and it still doing the same crap a phone call is in order

I guess I’d say that to them. Can’t hurt.

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Agreed!

You can email them. Their email is support@glowforge.com

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I been trying to get this straight for over a month

Via email? Are you providing glowforge with all the information they would need to assess your machine remotely?

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