How do I cancel?


#1

I had a sudden expense and need to cancel my order, how do I do that?


#2

I’m so sorry to hear that! You can cancel your order here.

https://glowforge.com/cancel-pre-order/


Glowforge shipping date, beta releases, and bonus materials
I'm getting very concerned about venting and cleaning the machine
#3

So I did do that…

And a ticket got opened (1836). But now I can actually buy it. So I do not want to cancel.

So I tried to send an update to the ticket, but the support system isn’t responding.

Please don’t cancel my Glowforge!


#4

Oh no! Copying @bailey so she can try to intercept for you.


#9

Requested a refund today via email, got a confirmation within the hour. Very snappy.
Best of luck with your launch, it’s good you’re taking your time vs shipping something you are not 100% confident about, I just wasn’t prepared to wait another 4+months.


#10

I’m about to cancel my order. With this huge wait and no machine to pay itself off I’ll be paying more in credit card interest by the time it gets here mid next year. Sorry Glowforge. You lost a customer.


#11

Go to the Glowforge.com site and log in then go to:
https://glowforge.com/cancel-pre-order/

And follow the instructions there. It takes up to ten business days to process the payment.

Sorry to see you go, but I do understand the pressures. Best of luck. :slightly_smiling_face:


#12