I just got my replacement glowforge and the old glow forge is still there.i didn’t change the name cause i thought the old one would be taken off my profile, but, it’s still there. How do I go about changing the name on my glowforge. It’s causing confusion.
You’ll need to send an email to support@glowforge. Even though this post opened a ticket, the will only change account details via email.
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They can remove the old one, they did for me.
Posting here created a ticket. So, if you want to keep the name, just wait to have the old one deleted.
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I will. Thank you 
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@sue1001 I’ve responded to your inquiry via email and will be closing this thread. Thanks!
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