I have been in touch with support via email, but there has been a big time lag since my last response. I would like to order a black cable for the lid and get instructions for installation. I need to get a PO processed with my school so I need all the Company info, price, tax, shipping, forms of acceptable payment. What is the lead time once it is paid for?
I have exhausted all effort to get my GF to “wake up” from initial callibration. It is stuck with the last scan in the app and will not update an image. It won’t go through start up procedure.:
- check wifi (I tried my phone’s hot spot to see if it was a wifi problem in the building)
- checked all the cable clips under the lid, they are all flat and look good
- tried opening lid, turn off, turn on, leave open for updates to finish
- tried getting green button, power off, power on
- used zeiss wipes on lid camera, sides of head (I didn’t clean inside the head yet)…let me know if I should do this
- I am concerned because prior to freeze-up, the purple light was coming on instead of white. I didn’t know that was a big red flag at the time.
If you have any other tips, please let me know. I would definitely like a cable. I can see when the lid is fully open that it tightens agains the frame of the base. I’m hoping that’s the issue and that it resolves easily.