How do you get someone to answer you?!

I am looking to get someone to help. I have been waiting on a response to what I think could be an easy fix to my broken machine that I received in May. Why is it so hard to get a reply from glowforge?! I have 100’s of open orders that I can’t do because I can’t get a response from customer service!

They respond to tickets opened here or via email in about one business day. If you’ve been emailing, check your spam folder.

Hi @kellykirby04 - I’m sorry for the delayed response, but it looks like we’ve since contacted you via email about getting your printer taken care of via a replacement printer. I’m going to go ahead and close this topic.