How long does it take for glowforge to respond for tech support?

How long does it normally take Glowforge to respond to emails?
I emailed Friday morning and still haven’t heard a word! It is now Tuesday night.

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Did you get the auto response? If so then it is a waiting game. If not check your spam folder.

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My experience has always been about 2-3 days.

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Yes I got the automated. So I just have to wait til they decide to respond.

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Have you posted the nature of your problem here yet? There is a five-year knowledge base here, and a lot of helpful people,

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Failed power supply.

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Thx, I didn’t put that together.

Yeah. I’m not positive, but I believe it’s the power source. :frowning: . Only a year old. Made a loud pop sound and now it won’t turn back on. I can hear noise when I flip the switch …

Could it be anything else?? I checked the outlets and everything. I wish it was just a fuse! :rofl:

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Me too! Other reports of a loud pop ended up being the power supply. So sorry for that, and just out of warranty too. :expressionless:

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