I’m super hesitant to post this because I don’t want it to come off like I’m trying to start trouble. I’m just genuinely curious.
I posted an issue in the Problems and Support forum and eventually the folks at Glowforge emailed me telling me they’d need to replace my unit. I’m having alignment issues that I know lots of others have experienced, just maybe a bit more severe. It’s something they said they couldn’t fix via software so they’re sending me a replacement unit.
Here comes the question I’m hesitant to ask: Do we have a sense for how many replacement units have been offered since production units started shipping?