I have had issues with my GlowForge from the very beginning and my GlowForge warranty is running going to run out next week. Quite frankly I am sick of having customer service representatives switching every single email and waiting a whole day just to get one reply. We have been running tests after tests that never solves my many issues with my machine. I’ve gotten the yellow/orange button, laser cut quality not cutting through like it used to (3 passes wont cut through now, 2 passes used to work), air assist fan issues, glowforge head trying to move outside the machine creating a loud thumping sound, head not found… just to name a few. Every time I email back I get a new customer service representative that asks for me to cut out again a gift of good measure or take photos of the lenses. I mean… I’ve done it so many times but this does not solve my issues.
Can someone connect me to a manager? Or even a phone number I can call? Im sick of having to reply to these customer service representative who changes every reply and also responds to my emails at like midnight everyday (outsourced workers).