Huge Lag on Glowforge Server. Please Help!

MarcM, I will be emailing you with info. Thank you for the ticket number. I won’t be able to do so until tomorrow or Wednesday as I’m in the middle of finishing up this deadline. But I will get you the info as soon as I can. Thank you.

No problem! I appreciate you keeping us updated. We’ll send over some additional steps once we’ve reviewed the file, and will continue to follow up directly via email.

I’m going to make sure we keep this thread open for the time being, until we receive the direct email.

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It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.