I can only imagine how the people who ordered with the initial orders feel. I ordered after seeing the I LIKE TO MAKE STUFF video and to hear that there is another set of delays that will probably put my delivery into to 2018. I ordered a pro unit so GlowForge is holding onto $6000 of my money while I wait. I think there needs to be an added variable in the free stuff, meaning a multiplier. You could have asked for a 25% deposit, open up the software for us to play with, open the store so we can see what types of things we can make. Something to help us kill time until we get our units. Perhaps shipping us our free materials up front or examples cut from your test units, Instead of the monthly, we’re behind even further emails.
Maybe you should have embargoed people from making videos with pre-production units.
I plan to post an honest review video when I get my unit but due to delays you are starting off at a 5 out of ten.
Just my 2 cents.