In regards to complaint # 515263, our records show that Nathan La Rue placed a pre-order for a Glowforge Pro with Air Filter. Our most recent contact with him was an email we sent on Jun 7, 2017, that indicated he would receive his Glowforge Pro unit by the end of October and his Air Filter by the end of December. That email also offered a refund if that schedule did not meet his needs. That schedule and offer remain current; we’re shipping units to customers now. Should it change, we will notify all of our customers immediately, as we did before.
We don’t have any records of further communications from this customer.
We deeply regret the delay in delivery, and have initiated a credit card refund for Mr. La Rue with our apologies.
I retired from a very successful military career to pursue starting my own small business based on the Glowforge. I have never backed a start up and have no experience in that matter. When Glowforge said they would ship starting December 2015 I took that at face value. I submitted my retirement paperwork and it took effect 1 May 2016. Thankfully, I was in a financial situation to stay above water until now. I need the Glowforge that I was sold almost two years ago. I have spent a lot of money in preparation for this business based on the capabilities you claimed when soliciting sales. I do NOT wish for a refund. I need the product you sold me.
This email doesn’t scratch the surface of the harm I will receive if you proceed with a refund and don’t provide me with the product I paid for.
Nathan La Rue