I have two Glowforges. They both don't print

I own two Glowforge Pros. They both will not print. I try using one of the free designs they give on the app site, but it keeps uploading forever and keeps saying “Your First Print. Congratulations.” What do I do? Help please.

Have you scrolled down far enough to click the “Accept” button?

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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.