I posted on the forum on Monday that my machine was purple and won’t cut. Several responses were posted (thank you to the owners who responded) yesterday I received a response on the original post from Chelsea at Glowforge that she emailed me for details as this is a fatal error on my machine yet I RECEIVED NO EMAIL AND SUPPORT WILL NOT RESPOND TO MY EMAIL!!!
Is this the kind of support for a VERY expensive piece of equipment?? If so, this is a sin! Someone better call or email me!