I will set focus 10 times in a row and it still wont engrave in the correct place!

[casey_cam3948]

I set the focus 10 times and it still wont engrave in the correct spot!

[ekla]

Do you have a screenshot of what you’re getting/trying to do?

[beerfaced]

Are you placing your artwork after you set focus?

[dklgood]

The Glowforge specs are that the camera alignment will be within 1/4". There are several ways to get very precise alignment, but forum members will need some additional information from you regarding what you are engraving on and your workflow. Can you provide a screenshot?

[Danielle.W]

Hello @casey_cam3948; I am sorry to hear about the alignment trouble on your Glowforge. I would love to help investigate!

We’d like to have you try a few troubleshooting steps for us:

1. Turn off your Glowforge.
2. Check for small pieces of debris or dust.
   
   • Check the lower door to make sure it closes all the way. It may require some force to open, but open it, wipe any dust off the edges, and close it all the way.

   • Remove the tray and clean any dust or debris from the surface underneath. Pay careful attention to remove all debris from the four dimples where the tray rests.

   • Check the lid to make sure it closes all the way. Small particles of material, such as dust or debris, can prevent it from closing completely.

3. Check the surface your Glowforge is on to make sure it’s flat. Ensure it is not twisted slightly and that there is no debris propping up one side of the machine.
4. Turn your Glowforge back on.
5. Place Proofgrade material in the part of the of the bed that you are having the most trouble and print the Gift of Good Measure using the default settings.
6. When the print finishes, leave the lid closed and wait until the fans stop and the picture updates. Without moving your artwork or your material, take a screenshot of the Workspace to show us the difference between the artwork placement and the actual print placement. Make sure to include the rulers in your screenshot and show as much of the bed as possible.
   
   • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.

   • Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.

7. Send us the screenshot along with the date and time of the print, and we’ll investigate.

Let us know how it goes!